Dataflow Verification Guide: Everything Doctors Need to Know

What Is Primary Source Verification?

Primary source verification is the process of confirming that your credentials are authentic by contacting the issuing institutions directly. Dataflow Group contacts your medical school to verify your degree, your postgraduate training institutions to confirm certifications, and your previous employers to validate experience letters. This process protects patients and maintains the integrity of the healthcare system in Dubai.

PSV is not a judgement on the quality of your qualifications. It simply confirms that the documents you have submitted are genuine and that the information they contain is accurate. Think of it as a thorough background check focused on your professional credentials.

Documents You Need to Submit

Prepare the following documents before starting your Dataflow application. Having everything ready in advance prevents delays caused by incomplete submissions.

Medical degree certificate: A clear, colour scan of your primary medical qualification. If the original is in a language other than English or Arabic, you must also provide a certified translation.

Postgraduate certificates: Scans of any postgraduate qualifications such as MRCP, FRCS, board certifications, or specialty diplomas. Each certificate needs to be individually uploaded.

Experience letters: Letters from your current and previous employers confirming your position, dates of employment, and responsibilities. These letters must be on official letterhead and signed by an authorised representative. Dataflow will contact each employer to verify the information.

Good standing certificate: A certificate from the medical licensing authority in your most recent country of practice confirming that you are in good professional standing with no disciplinary actions.

Passport copy: A clear scan of your passport identification page.

Passport-size photograph: A recent professional photograph meeting standard passport photo requirements.

Step-by-Step Application Process

Step 1 -- Create an account: Visit the Dataflow Group website and create a new applicant account. You will receive a confirmation email with your login credentials.

Step 2 -- Select the DHA programme: Log in and select "Dubai Health Authority" as the requesting authority. This ensures your verification report is sent directly to the DHA upon completion.

Step 3 -- Fill in your details: Complete the online application form with your personal information, educational history, and professional experience. Enter all information exactly as it appears on your official documents.

Step 4 -- Upload documents: Upload scanned copies of all required documents. Ensure each scan is clear, legible, and in colour. Use PDF format for best results. File sizes should be under 5 MB each.

Step 5 -- Pay the fee: The verification fee varies depending on the number of qualifications and experience letters being verified but typically ranges from 500 to 750 AED. Payment is made online by credit or debit card.

Step 6 -- Submit and wait: After payment, your application is submitted for processing. Dataflow will begin contacting your institutions and employers to verify your credentials.

Tracking Your Application

Once submitted, you can track your application status by logging into your Dataflow account. The system displays the current stage of verification for each document. Common statuses include "Received," "In Process," "Awaiting Response from Institution," and "Completed." If a particular institution is slow to respond, the status will reflect the delay.

Typical processing times are 4 to 8 weeks, but this can vary significantly depending on how quickly your institutions respond. Universities and hospitals in some countries are faster than others. If your application has been in process for more than 8 weeks, contact Dataflow support for an update.

Handling Discrepancies

If Dataflow finds a discrepancy between the information you provided and what the issuing institution confirms, your application may be flagged. Common discrepancies include differences in the spelling of your name, incorrect dates of attendance, or missing qualifications. You will be notified and given an opportunity to provide clarification or corrected documents.

Discrepancies do not necessarily mean your application will fail. Many are resolved by providing additional documentation or clarification. However, deliberate misrepresentation of credentials will result in a negative verification report, which the DHA will use to deny your licence application.

Tips for a Smooth Verification

Contact your medical school and previous employers before submitting your Dataflow application. Inform them that they will receive a verification request from Dataflow Group and ask them to respond promptly. This simple step can significantly reduce processing time.

Ensure that the names and dates on all your documents match exactly. If you have changed your name since graduation, provide legal documentation of the name change. Small inconsistencies that seem trivial to you can cause significant delays in the verification process.

Keep copies of every document you upload and note the dates of submission. This documentation is valuable if you need to dispute a finding or provide additional information.

Contacting Dataflow Support

Dataflow Group offers customer support through email, phone, and an online chat feature on their website. Email is best for detailed enquiries that require document review. Phone support is available during UAE business hours for urgent questions. The online chat can handle general enquiries and provide quick status updates.

When contacting support, always include your application reference number, full name as registered, and a clear description of your enquiry. This helps the support team locate your file quickly and provide a specific response.